Return & Refund Policy

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At Hobbies Direct, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return and refund process. Please read the following details to understand how you can return or exchange items purchased from us.

1. Eligibility for Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, the item must be:

  • Unused and in its original condition.
  • In the original packaging, including any tags, labels, or accessories that came with it.
  • Accompanied by proof of purchase, such as your order confirmation or receipt.

2. Non-Returnable Items

Certain items are not eligible for returns, including:

  • Perishable or consumable products (e.g., certain adhesives, glues).
  • Custom or personalized items.
  • Items marked as final sale or clearance.

If you’re unsure about whether an item can be returned, feel free to contact our customer service team for clarification.

3. Return Process

To initiate a return:

  • Contact our customer support team at support@hobbiesdirect.co.uk with your order number, reason for return, and any relevant photos if the product is defective or damaged.
  • We will provide you with return instructions and the address for sending back the item.
  • Pack the item securely in its original packaging, and ensure all contents are included before shipping.

Please note that return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly shipped.

4. Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, your refund will be processed within 7 working days, and the amount will be credited to your original method of payment.

Please Note:

  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product).
  • If your order qualified for free shipping and you return items that bring the order total below the free shipping threshold, the original shipping cost will be deducted from your refund.

5. Exchanges

If you wish to exchange an item for a different size or product, please follow the return process as outlined above. Once the returned item is received, we will issue a replacement if the desired item is in stock. If the exchange item is out of stock, we will process a refund instead.

6. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please notify us within 7 days of receiving the item. We will arrange for a replacement or a full refund at no additional cost to you. Be sure to include photos of the damage or defect to expedite the process.

7. Company Information

Hobbies Direct is a trading name of Kabeer Ahmad, a registered business operating under VAT No: GB199321379. All operations, transactions, and data handling are managed by Kabeer Ahmad.

Key Points Summary

“At Hobbies Direct, we prioritize customer satisfaction. You can return products within 30 days of receipt for a full refund or exchange, provided the items are unused and in their original condition. Non-returnable items include clearance or personalized products. Refunds are processed back to the original payment method. For full details, visit our Returns page.”

8. Contact Us

If you have any questions regarding returns, exchanges, or refunds, please don’t hesitate to contact our customer service team: